# When someone replies to your email > Where replies to an email blast go (your deck, the email's Replies, their page and your own inbox), answering from the card or your mail app, automatic replies, "take me off your list" by reply, mail held from people Avery doesn't know, and where copies go. Source: https://averyiq.com/help/replies-to-your-emails Updated: 2026-11-08 A reply is the best thing an email blast can bring you: someone in your sphere wrote back. Avery files every reply on the person who wrote it and puts the ones waiting on you on your deck, with an answer drafted. ## Where replies go - **Your deck.** A reply that needs an answer becomes a card on the deck of whoever the email went out from: "Priya Shah · replied to “September market update”", with what she wrote and Avery's email back to her. If you're away, it goes to whoever covers for you. - **The email's Replies.** On the email's page, tap **Replied** under How it went. **Waiting on you** shows who still needs an answer from you; **All** shows everyone who wrote back, each with what they said and where it stands: **Waiting on you**, **Answered** or **No reply needed**. A reply on a teammate's deck says whose, like **Waiting on Sam**. - **Their page.** The reply is on their timeline as an email, with "Replied to your email of Oct 4" under it. Anyone on your team can open it. - **Your own inbox.** A plain copy of what they wrote comes to your email, from "Priya Shah via AveryIQ". Their pictures, PDFs and Office files come with it when they're safe; anything else says to open AveryIQ. Avery reads every reply too: "We're thinking of selling in spring" goes on their page as something they want, and counts as being in touch with them. The numbers in your own newsletter never get mixed up with what they told you. ## Answer them The simplest way is the card on your deck: check Avery's draft, edit it if you like and tap **Send**. Or answer from the email's Replies: tap **Show Avery's draft** under someone waiting on you, edit it in place and tap **Send**, or **Skip** if it needs nothing. When the reply joined a card that's a text or a call (they'd asked for one from the email), tap **Open their card** instead. On a computer, click a reply and type your answer under it; **Enter** sends and **Shift+Enter** starts a new line. With Gmail connected it sends from your Gmail and you have a few seconds to **Undo**; otherwise it opens Mail. The draft answers what they asked, personally, and never says the email went to other people. You can also answer from your mail app: reply to the copy in your inbox and it goes back to them. If **Copy Avery on sends** is on (**Settings → Avery email**), your Avery email is copied too, so Avery files your answer and takes the card off your deck. A text or a call to them takes it off too. When a reply only says "Thanks!", it shows as **No reply needed** and makes no card. When lots of people write back at once, the first one notifies you right away and the rest come together a few minutes later, so your phone doesn't buzz all afternoon. ## Replies to an invitation When someone answers an invitation by email ("Count us in, the 3 of us!"), the card says **Record Yes for Priya (3)**. One tap marks her as coming on the guest list. **Email Priya instead** sends Avery's thank-you without recording it. A "can't make it" gets the same one tap as **Record No**, and a "maybe" is like any other reply: a card only when it asks something. If she already answered on her RSVP page, her answer stands. ## Automatic replies Out-of-office messages, "address not found" notices, "we got your request" acknowledgements and other automatic mail never become cards or count as being in touch. They're counted under **automatic replies** at the bottom of Replies. When an out-of-office says someone has a new email, number or job, Avery asks you in your thread with her: "Maya's automatic reply says to use maya@newco.com now. Add it?" Nothing changes unless you say so, and she only asks when the reply is proven to come from Maya's email. ## "Take me off your list" When someone writes back asking to stop getting your emails, Avery takes them off right away, because they asked. They're listed under **asked to stop getting these** at the bottom of Replies, with what they wrote. If Avery got it wrong, tap **That's not what they meant** within 7 days to put them back. You'll see the same line on their page. - If they also asked a question ("Take me off, but are rates coming down?"), you still get a card to answer it. The draft says they're off the list and answers the question, with nothing else. - If Avery isn't sure ("maybe take me off for now"), she holds them out of your next email and asks you: **Yes, remove Dan** or **No, keep Dan**. - If it only might be ("Too many emails lately!"), the reply says **May have asked to stop** under Waiting on you, so you can decide. - If someone asks you to stop contacting them at all, Avery offers **Stop suggesting Dan** so your deck stops bringing them up. She never does it on her own. Your own one-to-one emails and texts to them still go. See [Unsubscribes, bounces and spam reports](https://averyiq.com/help/unsubscribes-and-bounces). ## Mail from people Avery doesn't know A reply from an address Avery can't match to anyone your email went to, and can't confirm, waits for you instead of being filed. **Settings → Email blasts → Replies** shows "3 held · Review". Open one to read it and let it in, or ignore it. Avery never reads held mail. Sometimes a reply answers your email but we can't confirm it came from that person (forwarded mail and small company domains often can't prove it, and neither can a reply from another address with no name on it). It's filed under Waiting on you with **Couldn't confirm who sent it**, and Avery doesn't learn from it or change anything. If it asks to stop, she asks you first, and says which address it came from. Open it and tap **It's Priya, file it** if you know it's her, and Avery reads it like any other reply and adds that address to Priya. When someone forwards your email and the person they sent it to writes back, Avery adds that new person to your people (or files it on them if they're already there), notes how they found you, and makes a card like a new lead. A reply signed with the same last name, like Raj Shah writing back on Priya Shah's email, is Raj's, not Priya's. If they ask to stop, only they are taken off, never the person who forwarded it. One email can bring in up to 3 new people a day this way; past that, the rest wait for you under "held". ## Where copies go In **Settings → Email blasts → Replies**, choose which of your own addresses gets the copies, or **Off**. The choices are your sign-in email and the addresses you added in Avery email. If copies stop arriving, the screen says so; pick another address.