# Who can get your emails

> Who gets your email blasts, who's blocked, why people with no contact yet are left out until you tap Include, and how a text or call brings someone in.

Source: https://averyiq.com/help/who-can-get-your-emails
Updated: 2026-11-10

Anyone with an email can get your email blasts, unless they're blocked.
There's nothing to tag or keep up to date: AveryIQ works out where each
person stands from what really happened.

## Who's blocked

These people never get your email blasts:

- **Unsubscribed**
- **Marked as spam**
- **Bounced**: the address doesn't work.
- **You stopped emailing**: someone on your team turned their emails off.
- **Asked to stop by reply**: Avery wasn't sure, so it waits on your answer.

Teammates and people another real estate agent represents never get them
either. Your own texts, calls and one-to-one emails to all of them still go.
What each block means, and what to do about a bounce, is in
[Unsubscribes, bounces and spam reports](https://averyiq.com/help/unsubscribes-and-bounces).

Someone who unsubscribed can ask for your emails again. Their page then says
"Asked for your emails again" with the date.

## No contact yet

AveryIQ checks whether it has seen contact between your team and each
person. It counts:

- a deal or a closing with your team, ever;
- in the last 2 years, a text, email, voicemail or form from them, a call
  that connected, or a one-to-one text or email you sent them from AveryIQ;
- in the last 2 years, an open-house sign-in, a giveaway entry, an RSVP or
  coming to your event, or a request or click on one of your emails;
- or someone on your team added them one at a time in the last 2 years.

Everyone else has **no contact yet**. That includes contacts imported from
KW Command or a spreadsheet, your phone's contacts, and portal leads who
never wrote back, whatever dates their old records carry.

People with no contact yet are left out of an email by default. **To** shows
them in one row, like "40 with no contact yet", with an **Include** button.
Tap **Include** and they get this email. It's never remembered for the next
one.

**Text or call them and they'll be in.** One text or call from AveryIQ is
enough.

## When you include them

People with no contact yet are the likeliest to bounce or mark you as spam,
so AveryIQ sends to them carefully:

- They go out last, 100 at a time, with a bounce check after each 100. If
  too many bounce, the rest are skipped.
- From AveryIQ's shared address (like maya@myaveryiq.com), your team can
  include 250 of them a day. Past that, To shows "12 more with no contact
  yet". Send them the same email tomorrow, or
  [send from your own domain](https://averyiq.com/help/send-from-your-own-domain), which has no
  daily limit.
- If your team's emails have had too many spam reports, they can't be
  included until the reports are more than 30 days old. A text or call still
  brings each one in.

See every reason on an email in [Choose who gets your email](https://averyiq.com/help/choose-who-gets-your-email).