SMS Consent & Disclosure

1) Who Sends SMS Messages

SMS messages are sent through the Avery platform on behalf of property management companies who use our services. When you receive a text message, it will identify the sending property or property management company.

Starlight Energy, Inc. provides the technology platform that enables these communications. The property management company is responsible for the content of messages sent to their prospective and current tenants.

2) Types of Messages

You may receive the following types of SMS messages:

Lead-to-Lease Communications

• Tour confirmations and reminders
• Application status updates
• Lease signing notifications
• Move-in information and reminders

Resident Communications

• Work order confirmations and updates
• Maintenance scheduling notifications
• Payment reminders
• Property announcements and alerts
• Lease renewal notifications

3) How You Consent to Receive Messages

You may consent to receive SMS messages through the following methods:

Web Forms

When you schedule a property tour, submit a maintenance request, or fill out other forms on a property website, you may provide your phone number and check a consent box agreeing to receive SMS messages about your inquiry or request.

Example: SMS consent checkbox on a tour scheduling form

Lease Agreements

Current tenants consent to receive SMS messages as part of the lease signing process, which includes SMS consent language and links to our privacy policy and terms of service.

Keyword Opt-In

You may text START to a property phone number to opt in to receive messages from that property.

4) Message Frequency & Costs

• Message frequency varies. The number of messages you receive depends on your interactions with the property and the services you use.
• Message and data rates may apply. Standard messaging rates from your wireless carrier apply. Contact your carrier for details about your plan.

5) How to Opt Out

You can stop receiving SMS messages at any time by replying STOP to any message you receive. You will receive a confirmation message and will no longer receive SMS messages from that property.

Please note that opting out of SMS does not affect other communications such as email. You may still receive important notices via email or other channels as permitted by law or your lease agreement.

6) How to Get Help

For help with SMS messaging, reply HELP to any message or contact us at [email protected].

7) Privacy & Data Use

Your phone number and messaging data are handled in accordance with our Privacy Policy. We do not sell your phone number or share it for marketing purposes unrelated to the property services you requested.

For more information about how we collect, use, and protect your data, please review our Privacy Policy and Terms of Service.

8) Sample Messages

Here are examples of messages you may receive:

9) Contact Us

If you have questions about this SMS policy or our messaging practices: