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ResidentsOpen a New Maintenance Request

Open a New Maintenance Request

Use AveryIQ to report maintenance issues, share helpful details, and send your request to the property team from one place.

Before You Start

Gather the details that will make your request easier to understand:

  • A short description of the problem
  • The room, appliance, or area affected
  • Anything you have already checked or tried
  • Access notes for the technician, such as pets, gate codes, or alarm instructions

Submit a Request

  1. Sign in to AveryIQ, open Maintenance from the left navigation, and select New Request.
Maintenance section of the resident portal with the New Request button visible near the top of the page.
Open Maintenance first, then start a new request from the main maintenance page.
  1. Enter a short description of the issue. If AveryIQ shows a related open request, open that item instead of creating a duplicate request.
New maintenance request screen with a related open request card above the issue description field.
Describe the problem in a few words so the property team can quickly understand what needs attention.
  1. Answer the troubleshooting questions as accurately as you can, then continue to the next step.
Maintenance troubleshooting screen with multiple answer choices for an HVAC issue.
These quick troubleshooting questions can help your property team diagnose the issue faster.
  1. Record a short video or choose one from your gallery if it helps show the issue. If video is optional for your request, continue without adding one.
Record the issue step with options to record a video or choose one from the gallery.
Video can be useful for problems like noise, airflow, leaks, or intermittent issues that are hard to describe.
  1. Review the request details, add any notes the technician should know, and select Submit work order.
Review and submit screen showing the request summary, technician notes field, and Submit work order button.
Add any final technician notes, such as pet or entry information, before you submit the request.

After You Submit

Once you submit the request, it will appear in Maintenance with its current status. You can return there to follow updates from your property team.

Emergency Issues

If the issue is an emergency or there is an immediate threat to safety or major property damage, follow your community’s emergency procedures and contact the appropriate emergency services when necessary.

Rent & PaymentsView the Status of a Maintenance Request